Frequently Asked Questions

What is the minimum and maximum age required to rent a vehicle?

Renters must be 25 years of age or older. There is no stated maximum age, provided the renter has a valid driver’s license.

Is there a required interval between bookings?

Yes. There is a 24–48 hour interval required between the end of one trip and the start of the next.

Do you offer any discounts or promotions?

Yes, we offer the following discounts:

5% off for 3-day rentals

10% off for 7-day rentals

15% off for 15-day rentals

20% off for 30-day rentals

7th day free on a 6-day rental

What is the shortest and longest rental duration allowed?

Shortest rental: 2 days

Longest rental: As long as needed

How are sales tax, coupons, and additional fees applied?

Sales tax is applied at 7.38%. Any applicable fees or discounts are calculated during checkout and detailed in your rental agreement.

How many miles are included with the rental?

Rentals include 250 miles per day, with an unlimited mileage option available depending on the agreement.

What are your standard business hours?

We are available 24/7.

What delivery locations do you offer, and what are the fees?

Delivery is not standard but may be considered with advance notice.

Delivery/Pickup within 25 miles:

$50 for rentals under one week

Free for rentals of one week or longer

Over 25 miles: Case-by-case basis

Within 10 miles of 9015 Chateaugay Ct.: $125 one way

What are the allowed pick-up and return times?

Pick-up and return times are handled on a case-by-case basis and must be discussed in advance.

Do you allow pick-ups and returns outside business hours?

Yes, with advance notice.

Are there any important extra details renters should know?

Yes.

No smoking and no pets

Vehicles returned more than 1 hour late will incur a $50 per hour late fee

Vehicles not returned with a full tank will incur a $30 refueling fee

If a vehicle requires retrieval, a $100 retrieval fee applies

Excessively dirty vehicles may incur a $250 detailing fee

Do you offer additional equipment or services?

No additional equipment or services are offered.

What are the charges for exceeding the included mileage?

Mileage overages are charged at:

$0.25 per mile, then

$0.35 per mile thereafter

What is the cost for an additional driver?

There is no charge for an additional driver over 25 years old with a valid driver’s license. The additional driver must be disclosed before vehicle delivery.

What are the penalties or fees for smoking in the vehicle?

Any evidence of smoking will result in a $250 charge for detailing and cleaning.

Are there any fees associated with EZ Pass or toll usage?

Yes. Renters are responsible for all tolls, parking violations, and tickets incurred during the rental.
Vehicles are equipped with a UNI Pass Device. Toll invoices may be received 30–60 days after the rental, and customers must pay promptly upon receipt.

Is there a cleaning fee? Under what conditions is it charged?

Cleaning fees apply if the vehicle is not returned in acceptable condition:

Moderate Cleaning: $50

Heavy Cleaning: $100

Severe Cleaning: $150

Extremely Dirty: $200

Multiple Issues: $250

Filthy: $300+

Vehicles returned excessively dirty will incur a minimum $150 cleaning fee.
Beach use requires extra care—sand and sunscreen will result in a $250 detailing charge.
🐶 Pets are not allowed.
🚭 Absolutely NO SMOKING of any kind.

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As a gesture of our appreciation, we provide a white-glove concierge service with onsite check-in at your hotel or residence for all our valued clients.

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